Frequently Asked Questions

My card details don't seem to be working. What can I do?

First, make sure that you are only enrolling a Visa® or Mastercard® debit card tied to a bank account in the U.S. You will not be able to enroll business debit cards, credit cards, cards linked to international accounts, gift cards or pre-paid cards from financial institutions outside of the Zelle Network®. Next, ensure that the information you are entering matches exactly the information that your bank or credit union has about the card. This includes:

  • Name as it appears on your debit card
  • Address, city, state, zip code
  • Debit card number
  • Expiration date
  • CVV number

If you’re still experiencing technical difficulties, please call the customer service phone number on the back of your card. Once you have verified the information, please attempt to enroll again.

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