Frequently Asked Questions
I'm having a problem enrolling my mobile number. Why?

There are a couple of reasons you may not be able to enroll your U.S. mobile number:

  • It is already enrolled with Zelle® at a different bank or credit union
  • The phone number you provided is not a U.S. mobile number (international numbers and landlines are not accepted)

In order to enroll with a different bank or credit union, or in the Zelle® app, your mobile number or email address must be removed from where it was initially enrolled. To do so, contact the customer support team of where you initially enrolled and ask to remove your mobile number or email address. If you aren’t sure where you initially enrolled, contact Zelle® Support at 844-428-8542 or get in touch through our support page at Once completed, you may now enroll that mobile number or email address and start sending and receiving money with Zelle®.

Still have questions?

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