Frequently Asked Questions

I’m unsure about using Zelle® to pay someone I don’t know. What should I do?

Zelle is a great way to send money to family, friends, and people that you are familiar with such as your personal trainer, babysitter, or a neighbor. If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), we recommend you do not use Zelle for these types of transactions.

These transactions are potentially high risk. Neither Zelle nor the participating financial institutions offer a protection program for any purchase or sale conducted using Zelle.

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