Frequently Asked Questions

I'm a Small Business Using Zelle®

How do I know if another small business or consumer can pay me with Zelle?
The easiest way to find out is to simply ask if they’re enrolled with Zelle. If it’s a consumer, let them know they can look for Zelle in their banking app. At this time, only those enrolled with Zelle through their banking app are able to send and receive money with eligible business accounts.

If it’s a business that doesn’t offer Zelle and you think it would be great if they did, suggest that they check with their bank to see if Zelle is available as a fast, safe and easy way for them to send and receive money with other eligible business like yours and their customers!

Can I use Zelle for my small business if my bank doesn’t offer Zelle?
Not at this time. In order to use Zelle with your business account, your bank or credit union must currently offer Zelle for your business account type. Please note that not all banks and credit unions offering Zelle to consumers offer Zelle for small businesses. So, contact your bank directly to confirm.

Is there a limit on the amount of money I can send and receive with Zelle?
Your financial institution determines this. Please reach out to your bank or credit union directly to find out what specific limits they have for their customers.

I use Zelle for free as a consumer. Is there a fee to use Zelle as a small business?
It depends. Check with your financial institution to see what fees may apply. Read the updated terms and conditions provided by your financial institution and accept them to use Zelle.

 

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