Frequently Asked Questions
How long does it take to receive money with Zelle®?

Money sent with Zelle® is typically available to an enrolled recipient within minutes1.

If it has been more than three days, we recommend confirming that you have fully enrolled your Zelle® profile, and that you entered the correct email address or U.S. mobile number and provided this to the sender.

If you’re using Zelle® through your bank or credit union’s mobile app or online banking, please check their support FAQs or contact their customer support team for help.

Still having trouble? If you’re using the Zelle® app, give our customer support team a call toll-free at 844-428-8542 or get in touch through our support page at https://www.zellepay.com/support/contact.

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1-844-428-8542