How to Avoid Phishing Scams
How can you tell this is a phishing email?
The only domain extension used by Zelle® is @Zellepay.com. Zelle® does not use <@gmail.com> or any other domain such as <@aol.com>, <@yahoo.com>, or any other common email domain.
How do I know an email is legitimately from Zelle®?
Look at the domain at the end of the email string. If it’s from Zelle® or your bank, the domain will be @Zellepay.com or @YourBank.com. Be sure to look for misspellings.
What should I do if I receive an email like this pretending to be from Zelle®?
- Do not click any links in the email and report the scam to Zelle®
- Contact your bank or credit union directly to report the scam
- Report scams and identity theft to the Federal Trade Commission and the Internet Crime Complaint Center.
- Don’t reply to any texts or calls even if it seems to be from Zelle® or your bank. If it’s a call, hang up and call your bank directly
Additional reporting steps:
- If you got a phishing email, forward it to the Anti-Phishing Working Group at firstname.lastname@example.org
- If you got a phishing text message, forward it to SPAM (7726)
Check out these resources to learn more about how to recognize, avoid and report phishing scams: