For multiple payments you will need to complete multiple forms matching each payment amount to each payment ID.
A scam is when you knowingly send money but do not receive what you expected in return. For example, someone pretended to be another person or a business and tricked or persuaded you into sending the money, or promised that you would receive something in return that they did not provide. We will report the information you provide to the recipient’s bank or credit union to help prevent others from having the same experience. If you use the Zelle® mobile application and believe you have been the victim of a scam, please complete the ﬁelds below. Additionally, if you suspect someone attempted to scam you, you can also use this form to report the incident, regardless of how you are enrolled with Zelle®.
It is important that you also report the transaction(s) to your bank or credit union if you have not done so already.
Please Note: Do not use this form to report unauthorized transaction(s) that occurred due to account loss or theft. If you are enrolled with the Zelle® app and found an unauthorized transaction, please call us directly at 1-844-428-8542.
If you are enrolled in Zelle® directly through a participating bank or credit union, please reach out to their customer support team to report a scam.
Select a category that best describes the type of transaction to complete the form.
Goods and Services: Sending money to an individual or business to purchase goods that are not received or arrive not as described, or for services that are not provided. This can include fees which are not refunded when a consumer requests a refund for the item or service.
Property and Real-Estate: Sending money to an individual or business for a deposit or payment on a property for sale, rent, vacation rental that they do not have the right to sell or rent.
Jobs: Sending money to an individual or business for job counseling services or the promise of a job that requires fees for supplies, equipment or services, when the job does not exist.
Impostor: An individual or business pretending to be a well-known business, law enforcement, local or government agency, financial institution or utility company requesting money. These scams include bail, IRS payments, locked store/service account, or utility disconnect scams.
Charity: Individuals or businesses pretending to be a non-profit requesting donation for fund raisers, community events, natural disasters, or national crisis.
Investment: Individual or business promising high return in a short period of time to persuade you to send money for a false investment.
Romance: Requesting money under the guise of a romantic relationship. Including but not limited to, sending money for gifts or financial support in catfish for fake love interest situations.
Friends and Family: An unknown individual pretending to be a well-known friend or direct family member and messaged requesting money; or an individual calling to request money on behalf of a well- known friend or direct family member.
Attempted Scam: If you think that someone may have tried to scam you, but you did not complete the transaction due to suspicion, we still encourage you to submit detailed information about the incident to help us prevent others from being scammed in the future. Additionally, if you suspect someone attempted to scam you, you can also use this form to report the incident, regardless of how you are enrolled with Zelle®.