Report a Scam

A scam is when you knowingly send money to someone you do not know or trust. For example, someone tricked or persuaded you into sending the money, or promised that you would receive something in return that they did not provide. While we are unable to assist with getting your money back, it is important to us that users have the ability to report this experience. We will report the information you provide to the recipient’s bank or credit union to help prevent anyone else from having the same experience. To report the user, please complete the fields.

It is important that you also report this to your bank or credit union, if you have not done so already.

You may also report the user directly to the FBI Internet Crime Complaint Center at

Please Note: This form is not to be used to report unauthorized transaction(s). If you are enrolled in Zelle® with a participating financial institution, you must reach out to their customer support team. If you are enrolled with the Zelle® app and found an unauthorized transaction, please call us directly at 1-844-428-8542.

Select a category below and then complete the form to report the scam.  Submit only one scam payment per form. If you sent multiple payments to the recipient, you will need to complete a form for each payment.


Merchandise:  Individual or business offering to provide goods or services but providing nothing once payment sent.  Examples include, but are not limited to, event tickets, pets, clothing/accessories, devices, home services including repair, yard or cleaning services.

Property:  Sending money to an individual or business for a deposit on a property for sale or rent that they do not have the right to sell or rent.

Jobs:  Sending money to an individual or business for job counseling services or the promise of a job that requires fees for supplies, equipment, or services.

Imposter:  An individual pretending to be a well-known business, family/friend or government agency requesting money.

Charity:  Spoofing existing charities or pretending to be a non-profit requesting donation for fund raisers, community events, natural disasters, or national crisis.

Investment:  Ponzi or get-rich-quick schemes.  Individual or business promising high return in a short period of time to persuade you to send money for a false investment.

Romance:  Requesting money under the guise of a romantic relationship.

Your Contact Information

Recipient Information

Payment Information

Your Payment ID will be available within your banking statement. It will be 12 digits, Alpha and Numeric. If your Payment ID is not listed in your banking statement and you are enrolled with a partner financial institution, their support team will be able to assist you with providing your Zelle® Payment ID. If you are enrolled with the Zelle® app our support team will be able to file your report and help you with your Payment ID.
Please use between 50 and 1000 characters to describe the scam.