Frequently Asked Questions

I sent money to someone and they never received it. What should I do?

First, check the payment status within your payment activity in your bank’s online or mobile service, or within the Zelle app. If the payment status is pending, the recipient may not have enrolled their mobile number or email address to receive the payment. If the payment status is completed then the money is already available in the recipient’s bank account, or will be within 3 business days if it is a newly enrolled profile. If you aren’t sure of the status of your payment, contact Zelle customer support at 844-428-8542.

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