Frequently Asked Questions

When trying to enroll with Zelle®, I received a message saying that I was already enrolled. Why?

A couple of reasons why you may be receiving this message:

  1. Your mobile number or email address is already enrolled with a bank or credit union
  2. Your mobile number or email address is already enrolled with clearxchange.com

In order to enroll with a different bank or credit union, or in the Zelle app, your mobile number or email address must be removed from where it was initially enrolled. To do so, contact the customer support team of where you initially enrolled and ask to remove your mobile number or email address. If you aren’t sure where you initially enrolled, contact Zelle customer support at 844-428-8542 or get in touch through our support page at zellepay.com/support/contact.

Once completed, you may now enroll that mobile number or email address and start sending and receiving money with Zelle.

Still have questions?

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