Frequently Asked Questions

I'm having a problem enrolling my mobile number. Why?

There’s a couple of reasons you may not be able to enroll your mobile number:

  • It is already enrolled with Zelle® at a different bank or credit union
  • It is already enrolled with clearxchange.com

In order to enroll with a different bank or credit union, or in the Zelle app, your mobile number or email address must be removed from where it was initially enrolled. To do so, contact the customer support team of where you initially enrolled and ask to remove your mobile number or email address. If you aren’t sure where you initially enrolled, contact Zelle Support at 844-428-8542 or get in touch through our support page at zellepay.com/support/contact. Once completed, you may now enroll that mobile number or email address and start sending and receiving money with Zelle.

Still have questions?

Icon Email

Click below to fill out our support form to submit a ticket.

Icon phone

Call us. We’re open

8am-midnight Eastern Time.

1-844-428-8542 1-844-428-8542