Frequently Asked Questions
Should I use Zelle® with my financial institution’s banking app or the Zelle® app?

If your bank or credit union offers Zelle®, you’ll need to use Zelle® within your banking app in order to send and receive money. If your bank or credit union does not offer Zelle®, you can use the Zelle® app available through the app or play store with a valid Visa or Mastercard. Please note, you cannot use the Zelle® app if your bank or credit union offers Zelle®.

What you need to do
Access Zelle® in your banking app to get started. If you’re prompted to re-enroll with Zelle® through your bank or credit union, just follow the easy steps to enroll your email or U.S. mobile number. You may also visit and search for your bank or credit union. Once you’re enrolled with Zelle® through your financial institution, you can begin using Zelle® directly within your banking app! Why can’t I use the

Zelle® app anymore?
The Zelle® app is only available to users whose banks and credit unions do not offer Zelle® directly to their customers. Because your financial institution offers Zelle®, you can use it directly through your banking app (and online banking, if available) to send and receive money.

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