Frequently Asked Questions

I’m receiving an error message that my card is ineligible. Why?

First, make sure that you are enrolling a Visa® or Mastercard® debit card tied to a bank account in the U.S. You will not be able to enroll business debit cards, credit cards, cards linked to international accounts, gift cards or pre-paid cards from financial institutions outside of the Zelle Network®. The information you are entering for this card (zip code, name, etc.) must match the information that your bank or credit union has about the card. If you believe there is an error with this information, please contact the customer service phone number on the back of your card to have them verify this information for you.

Still getting an error? Some debit cards don’t yet have the capability to receive money in minutes. Those debit cards that are not ‘fast funds enabled’ can’t be used with Zelle®. Your debit card may work in the future as more and more banks and credit unions are enabling their debit cards to have the ability to receive money in minutes. To start using Zelle now, we recommend trying a different Visa® or Mastercard® debit card from your bank or credit union, or, if you don’t have one, you can try using a debit card from a different bank or credit union.

Please note: We do not currently support debit cards linked to accounts based in a U.S. Territory. U.S. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

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