Frequently Asked Questions

Someone sent me money with Zelle®, how do I receive it?

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account associated with your profile, typically within minutes1.

If you have not yet enrolled your Zelle profile, follow these simple steps:

  1. Click on the link provided in the payment notification.
  2. Select your bank or credit union.
  3. Follow the instructions provided on the page to enroll and receive your payment.

If your bank or credit union is NOT listed, then download the Zelle app and enroll your Visa® or MasterCard® debit card.

Still have questions?

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