I’m unsure about using Zelle® to pay for goods or services from someone I don’t know. What should I do?
Zelle is a great way to send money to family, friends, and people that you are familiar with such as your personal trainer, babysitter, or a neighbor. If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), we recommend you do not use Zelle for these types of transactions.
Zelle is not responsible for goods or services that are not received or are received but do not meet expectations.