I’m unsure about using Zelle® to pay someone I don’t know. What should I do?

Zelle® is a great way to send money to friends, family or others you trust such as your personal trainer, babysitter, or a neighbor. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), we recommend you do not use Zelle® for these types of transactions, which are potentially high risk.

Zelle® does not offer purchase protection - for example, if you make a purchase using Zelle®, but you do not receive the item or the item is not as described or as you expected.