Frequently Asked Questions

I'm having a problem enrolling my mobile number. Why?

There’s a couple of reasons you may not be able to register your mobile number:

  • It is already registered with Zelle® at a different bank or credit union
  • It is already registered with clearxchange.com

In order to register with a different bank or credit union, or in the Zelle app, your mobile number or email address must be removed from where it was initially registered. To do so, contact the customer support team of where you initially registered and ask to remove your mobile number or email address. If you aren’t sure where you initially registered, contact Zelle Support at 844-428-8542 or get in touch through our support page at zellepay.com/support/contact. Once completed, you may now register that mobile number or email address and start sending and receiving with Zelle.

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