Frequently Asked Questions

How long does it take to receive with Zelle®?

Money sent with Zelle is typically available to an enrolled recipient within minutes1.

If the recipient is not yet enrolled, it may take between 1-3 business days after the recipient has enrolled for the money to be available. This is a security feature of Zelle designed to reduce risk and protect you whenever you’re sending and receiving money. If it has been more than three days, we recommend confirming that you have fully enrolled your Zelle profile, and that you entered the correct email address or U.S. mobile number and provided this to the sender.

If you’re using Zelle through your bank or credit union’s mobile app or online banking, please check their support FAQs or contact their customer support team for help.

Still having trouble? If you’re using the Zelle app, give our customer support team a call toll-free at 844-428-8542 or get in touch through our support page at https://www.zellepay.com/support/contact.

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