I’m unsure about using Zelle® to pay for goods or services from someone I don’t know. What should I do?

Zelle is a great way to send money to family, friends, and people that you are familiar with such as your personal trainer, babysitter, or a neighbor. If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), we recommend you do not use Zelle for these types of transactions.

Zelle is not responsible for goods or services that are not received or are received but do not meet expectations.

I'm having a problem enrolling my mobile number. Why?

There’s a couple of reasons you may not be able to register your mobile number:

  • It is already registered with Zelle® at a different bank or credit union
  • It is already registered with clearxchange.com

My card details don't seem to be working. What can I do?

First, make sure that you are only registering a Visa® or Mastercard® debit card tied to a bank account in the U.S. You will not be able to register business debit cards, credit cards, cards linked to international accounts, gift cards or pre-paid cards from financial institutions outside of the Zelle Network®.

I’m receiving an error message that my card is ineligible. Why?

First, make sure that you are registering a Visa® or Mastercard® debit card tied to a bank account in the U.S. You will not be able to register business debit cards, credit cards, cards linked to international accounts, gift cards or pre-paid cards from financial institutions outside of the Zelle Network®.

I'm having trouble enrolling with Zelle®. What should I do?

If you’re unable to enroll your debit card and receive a message stating “Profile Locked: For security reasons your account had been locked. Please contact customer service.”, there are a few things you should do.

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